Support

We answer every message.

Email support@defenestrationtech.com and tell us what happened. Screenshots help.

By post: Defenestration Technologies LLC, PO Box 50741, Arlington, VA 22205, USA.

Common questions

A purchase did not show up. Open Settings inside the game and tap Restore Purchases. Gem pouches and packs are delivered the moment Apple confirms the purchase; if your connection dropped, Restore Purchases finishes the delivery.

Where do I get the game? Dragonperch is free on the App Store for iPad (iPadOS 15 or later).

What is the grown-up check? Every purchase button asks a quick multiplication question first so children cannot buy things by accident. A correct answer unlocks purchases for five minutes; three wrong answers lock the check for a minute.

Where are the parental controls? Tap the gear on the Perch screen to open Settings, then the Grown-Ups card and Parental Controls (the grown-up check comes first). A parent can turn off real-money purchases, reward videos, or Game Center leaderboards, and set a daily play-time limit of 30 minutes to 2 hours. The choices belong to that iPad and survive Reset Save. Anything a child taps while it is off shows an "Ask a grown-up" message, and when the day's time is up a grown-up can add 15 minutes from the screen that appears.

Where is my progress saved? On your device. Deleting the app deletes the save.

Do I need an account? No. There is no sign-in. Game Center leaderboards use your existing Apple Game Center identity if you are signed in on the device.

Is there any randomness in packs? Every pack shows exactly what is inside before you buy. The weekly Premium Pack shows both of its two possible bundles up front and you receive one of the two.

Does the game need the internet? No. Dragonperch plays offline. Only purchases and Game Center need a connection.

What are the videos? A few buttons offer a short video in exchange for a reward: an Egg Hunt egg, half an hour off a nest timer, or a few gems. They are optional, family-safe, and never personalized. If a button says no video is available, try again in a minute.

Privacy

Dragonperch collects no personal data itself; the optional videos come from Google AdMob in child-directed, non-personalized mode. Read the privacy policy.